Terms of Service

01Who we are

PT5 China Sourcing Management Co., Ltd. is a Hong Kong company founded in 2007. We provide travel support, local companionship, digital-survival kits and shopping/procurement services for visitors in China. Our services are delivered by our own team and by vetted local service partners; a manager and a supervisor are present in your service group.

We are not a tour operator, a travel agency of record, a law firm, a clinic or a bank. Where a service requires a licence or a professional (for example a licensed site guide or a doctor), we help you arrange it and we tell you who is providing it.

02Prices, quotes and payment

• Prices are public. Every service price is listed on our Pricing page. We quote in writing in your WhatsApp group before you pay.
• Freight is the one exception quoted per shipment, because weight, size and route genuinely change the number.
• A quote is locked once you pay it. If scope changes, we send a new quote and wait for your confirmation.
• Payment methods are confirmed in your group. PayPal: personal payments carry no extra fee; business payments add 5%. We tell you the cheapest route before you pay.
• RMB settlements (for example emergency advances) are cleared in RMB before you leave China.
• We may ask for a payment link in the group instead of sending account details by message. If you receive payment instructions from any other channel, do not pay; confirm with the group first.

03Service windows and time packages

• Remote support and companion packages are service windows, not meters. A package activates on the day you start using it and is valid that day. Unused hours do not carry over and are not refunded. We tell you this before you buy, not after.
• The clock starts when your companion arrives; travel time to reach you is on us.
• Overtime is charged per extra hour by type: Remote Support $15 · In-person companion $30 · Vehicle $10 · Companion with vehicle $40.
• Vehicles are an add-on to a companion or remote booking; we do not rent vehicles on their own and we do not drive you.

04Digital Survival Kits and delivery

• Kits: eSIM & App Setup $20 per person; China Number Package A $50 (phone returned before departure); Package B $80 (keep the phone). A Chinese number is reclaimed at the end of every trip, including Package B.
• A kit cannot be booked on its own; it pairs with one delivery option.
• Delivery: hotel delivery VIP $35 / regular $60 (1 hour of waiting included); airport delivery VIP $60 / regular $80 (3 hours of waiting included). Overtime beyond that is charged at the companion-with-vehicle rate of $40 per hour.
• Package A requires the phone to be returned. A lost, damaged or unreturned phone carries a $30 charge.
• Your accounts stay yours. Apps are registered under your own passport, and we never run your wallet for you.

05Emergency advance (VIP, while using a PT5 secondhand phone)

When a shop accepts only a personal payment code, or your phone fails at the wrong moment, a PT5 account can settle a small RMB amount on the spot.

• Fee: 4% of the amount advanced, minimum ¥10.
• Limit: up to ¥500 per payment; up to ¥1,000 per day.
• Settlement: principal plus fee cleared in RMB before you leave China.
• It is a safety net for edge moments, not a wallet replacement. It does not cover wholesale purchases, ordinary daily spending, or cash loans.
• If an advance is not settled and remains unpaid 30 days after we formally request payment, we may suspend your VIP benefits; the VIP period is not extended for that time.

06Shopping and procurement

• Commission: VIP 7% / regular 10% of the purchase amount (goods only; freight, taxes and payment fees are excluded from the base).
• China tax (approx. 3%) is charged on purchase plus commission and is passed to the tax authority. A 1% foreign payment fee covers currency conversion. These are pass-through costs, not our income.
• Optional handling: warehouse QC $2/kg, returns $1/kg, packing $5/box, local agent delivery $50 + $2 per item.
• We buy from the platforms and markets you name. We inspect what arrives and handle returns with the seller; if a category carries customs or brand risk, we tell you before you pay.
• We do not exchange or convert currency for you, and cash guidance only ever points to an ATM, a bank or a licensed exchange counter.

07VIP membership

• USD 200 per year, starting from your payment date.
• Includes VIP prices on every service, up to 4 China trips in the membership year (you may designate family or friends), up to 4 people sharing your VIP prices on each trip, 4 free trip plans (each up to 30 days and 10 cities, with up to 4 free revisions per plan) and 4 free wishlist sourcing quotes.
• If the membership is unused, it is refundable within 7 days of purchase. After that it is neither refundable nor carried over; the membership year simply ends.
• Companion time, kits and add-ons are not free with membership; they are priced at your VIP rate.

08Referral rewards

Referral rewards are a separate programme with its own terms, set out on our Members page. In short: a one-time reward when someone you refer joins VIP, and a lifetime share of what they pay for travel services and procurement. Rewards are paid on amounts actually paid; refunded payments are clawed back.

09Cancellations and refunds

Refunds follow our Refund Policy, which forms part of these terms. The short version: time packages are same-day windows and are not refundable once the day is activated; unused VIP membership is refundable within 7 days of purchase; third-party tickets follow the supplier's own policy.

10What we do not do

• We do not arrange visas, entry permits or immigration advice. We can tell you what the current published rules say and point you to the official source.
• We do not give medical advice, we do not sell medical products, and we do not diagnose. We help with registration, translation and pharmacy lists, and we can accompany you to a clinic.
• We do not lend cash, run credit, or act as your payment account.
• We do not guarantee any outcome that depends on a third party (a venue's opening times, a train's punctuality, a seller's stock).
• Companion visits may be recorded for quality and safety. We ask for your consent before recording, and you may decline.

11Your responsibilities

Give us accurate information (dates, names as printed in your passport, allergies, accessibility needs) and tell us early if a plan changes. Follow the laws of China, respect the places and people we visit, and do not ask us to do anything unlawful. Where a service needs documents (for example a phone registration), bring the originals.

12Liability

We are responsible for delivering our own services with reasonable skill and care. We are not responsible for loss caused by events outside our control, for third-party suppliers acting within their own terms, or for indirect losses. Where a refund or a re-performance is due under our Refund Policy, that is the remedy we offer. Our total liability for any claim arising out of or relating to a service is limited to the amount you actually paid us for that service. Nothing in these terms limits rights you have that cannot be limited by law.

13Complaints, law and disputes

Message us first, in your service group. We answer in writing, and we will tell you who is handling it and by when. If we cannot resolve it between us: these terms are governed by the laws of the People's Republic of China, and the competent courts of the People's Republic of China have jurisdiction.

14Changes

We may update these terms; the date at the top shows the current version. For services already booked and paid, the version in force on your payment date applies.

15Contact

Message us on WhatsApp, or write to chinapt5@gmail.com.