Privacy Policy
PT5 China Sourcing Management Co., Ltd. ("PT5", "we", "us")
This policy explains what we collect when you contact us or use our services in China, why we collect it, and what you can ask us to do with it. We keep it short on purpose: if a sentence here does not tell you something useful, it does not belong on this page.
What we collect
- What you tell us. Your name, your WhatsApp number, your trip dates, the cities you plan to visit, and what you want help with.
- Service records. What we agreed with you, the quotes we sent, payments made, and the messages in your PT5 WhatsApp group (a manager and supervisor are in that group for quality control).
- Documents you give us on purpose. A passport or ID copy and a photo holding the phone, where a Chinese phone number must be registered in your own name, or where a venue requires identification. We ask for these only when a service cannot be delivered without them.
- Photos and video. Where you ask us to record a visit, or where a companion visit is recorded for quality and safety (see section 6).
- Basic technical data. Standard website logs, such as pages visited and approximate location from your IP address, used to keep the site working and secure.
We do not ask for your bank login, your payment-app passwords, or your card numbers. Payment happens through the payment provider you choose; we never take custody of your payment credentials.
How we use it
- To deliver the service you booked: matching you with an agent, quoting fees, making bookings, translating, buying on your behalf, and settling payments.
- To verify identity where the law or a provider requires it, for example registering a Chinese SIM in your own name.
- To keep quality and safety: a manager and a supervisor review service conversations; recorded visits are reviewed when a question or a complaint arises.
- To improve our service: understanding which services and pages are useful.
- To meet accounting, tax and legal obligations.
We do not use your data for automated decision-making that produces legal effects on you, and we do not sell it, rent it, or trade it. Everyone in the service group is there to serve you.
Agents and partners
Our agents are independent service partners. The profile fields shown on Meet Our Agents (for example city, languages, age band, vehicle availability) are published only after the partner consents in the partner agreement. Agents see the trip details they need to serve you, not your wider data.
Third parties
We share only what is needed to complete what you asked for:
- Payment providers (for example PayPal or a card processor) to take and refund payments;
- Delivery and freight partners to move goods you bought or a kit you ordered;
- Venues, hotels, carriers and clinics where you ask us to book or accompany you;
- Professional advisers (accounting, legal) where required.
Some of these providers are outside China. Where data is transferred, we transfer the minimum necessary and rely on the provider's own safeguards.
How long we keep it
- Trip and service records: kept while we may need them for service follow-up, accounting and tax, then deleted or anonymised.
- Passport or ID copies taken for phone or venue registration: deleted after the registration is complete and the number is reclaimed.
- Service video and photos: kept for quality and safety for as long as a claim or complaint is possible, then deleted.
Recording
Companion visits may be recorded on video for quality and safety. We tell you before the visit and ask for your consent first. If you say no, the visit is not recorded, and we will not condition a service on recording. Recordings are stored by the company and are not published.
Your choices and rights
Contact us at any time to ask us to:
- show you what we hold about you;
- correct anything wrong;
- delete anything we are not required to keep;
- stop uses you no longer want (for example, removing you from a WhatsApp group or stopping a service recording).
We answer within a reasonable period and confirm in writing in your WhatsApp group. If you want something deleted that we must keep for tax or legal reasons, we will tell you what and why.
Security
Access to trip data is limited to the team members serving you. Documents you send are used for the single purpose you sent them for. No system is perfect; if a breach ever affects you, we will tell you what happened and what we are doing about it.
Children
Our services are booked by adults. We do not knowingly collect data from children; where a child travels with you, we hold only what the booking requires.
Changes
If this policy changes in a way that matters, we will update the date at the top and, where you are an active guest, tell you in your WhatsApp group.
Contact
Questions, requests or complaints: message us on WhatsApp, or write to chinapt5@gmail.com. We confirm handling in writing.